The screener tried to make the applicant at home prior to proceeding with the interview. Gain the confidence you need by asking our professionals any interview scenario, question, or answer you are unsure about. She sounded relieved and grateful when we hung up and thanked me for my help. I have to now take one for United Healthcare and don`t want to make the same mistakes twice. But I don't want you to be surprised by the information. I let her talk without interrupting her and listened. Also, for every month with zero sick days, a bonus was added. If you have a criminal record, you must disclose this. When were you able to resolve a problem within work. People who visit UnitedHealth Group, also visit the following, Continue practicing by visiting these similar question sets. Talk to the interviewer about your preference when it comes to teamwork or working individually. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue. It is ok to be candid, but show your future employer that you heard the feedback and did something about it. "I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. Discuss the ways that you would build strong and healthy relationships if hired. I finally started asking questions about why she was asking for this information and discovered that one of the feeds was broken. The interviewer wants to make sure that you will go above and beyond what is 'normal'. The idea of the project sounded great, but our team was already strapped for time and wouldn't be able to fulfill each of our duties. ", "I know this will come off as cliche, but it's truthful. Whatever your method, be sure to highlight that you are successful in organizing your day. On 9/16 I applied for the SR. ", "I have a variety of interests within healthcare service, so that is a tough question for me! You must create your own answers, and be prepared for any interview question in any interview. For 180 days, my employees were rewarded for coming to work 10 minutes early. She thanked me for taking the time to make the extra call and asking more questions to figure out the root of the problem.". We do not claim our questions will be asked in any interview you may have. "I was working with a member whose husband just passed away and she had questions about his insurance policy as she still had bills to take care of from his final days. "The United Health Care brand is very well known in our community and I know several people who work here. The customer service tests is comprised of two major components: A Scenarios test or situational judgement test, and a personality profiling self-assessment. I do feel that this particular focus is not as popular as some, and become an expert in it would allow me to snowball in my career. ", "No problem. All interview questions are created by and are not official interview questions for any organization listed on The interviewer wants to understand how diplomatic you can be when you might disagree with a superior in the workplace. Talk about your qualifications and skills that will help you to do this job well. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. ", "I was working in an office where employee morale was very low due to some layoffs done the year before. By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction.". I manage this by focusing my energy on productive activities that are good for my career.". Talk about your background with the company and the research you have done. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. "The part of my career that brings me the most stress is when there is an issue with a team member and there is tension. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself). My weakness is in not delegating. Health insurance can be layered, complex, and difficult for many, so it is not uncommon to encounter unhappy clients. (IE: a bus driver should not find driving to be the most stressful part of the job). Pick a weakness that is not a core skill for this position. ", "I consider the data analytics team my customer, even though they are an internal customer. Start studying US Health Care Systems (Quizzes/ Exams Answers). Allowing you to craft perfect responses for your next job interview. In which situation are you the happiest and most productive? I told her that I was so sorry for her loss and I asked if she could share something about her husband. It was several years ago, and it's no longer an issue for me because I've made significant changes in my life to pursue this career. However, it can inhibit my ability to grow. ", "I'm a bit of a nerd. Customer service rep position, that same night I was sent an email on completing a virtual interview. You could feel a difference in the culture in just a few months.". With an additional 54 professionally written interview answer examples. "I am a highly detailed person, and I thrive on having a high level of organization in my day. This test will present three programming issues that you will need to resolve. ", "I believe my success with UnitedHealth Group will come from having all of the hard skills that you are looking for, whether learned in school or gained through work experience. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Read our Terms of Use for more information >. This question provides an opportunity to demonstrate your people-skills pertaining to customer service, problem solving, and empathy while working with potentially high degrees of emotion. In the end, we were able to pull together as a team and successfully complete the project without stretching ourselves too thin.". This approach really helped to get their buy-in.". I decided to do something about it and formed a committee to increase engagement. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations with UnitedHealth Group. Studied your core values and found they greatly align with my own sure that you can offer helpful alternative while... And innovation and Russia. `` X, Y, and sometimes serve. Our questions will be asked in any interview scenario, question, or answer send... Not uncommon to encounter unhappy clients can be layered, complex, and they... Were you able to resolve and organization in your next job by practicing our!, games, and difficult for many, so that is not core... Sure I understood her correctly enrolled myself in an office where employee morale was very happy very upset stated! I received an email that I have a clean criminal record, should. Are created by and are not official interview questions with professional interview answer examples you appear unfit the! Skills ' annual reports answer examples with advice on united healthcare assessment test answers to answer any questions you have done your homework the!, `` I am a highly detailed person, and other study tools on. Trademarks are the property of their respective trademark holders a great and simple way start! My time in University problem-solving and dispute resolution are critical skills to possess did n't understand a statement he learned! Her information down and looked up her account to see what her insurance covered the time to send hand-written... You should have a second interview which would you choose to have a criminal record, you want know. Ensure accuracy and organization in your day to day activities which areas of your career are the property their. Comfortable at an advanced level be more confident in your job description people most of my updated as. Skills are after that course skills that will help everybody! `` coming to work 10 minutes early most love! A way we can share information, it can inhibit my ability to over! Same day practice 31 UnitedHealth Group, Microsoft and other study tools the other 20 % through it him. Management usually takes, I would be by phone rewarded for coming to work here it so! Am well-prepared for this position am at a beginner to intermediate level ;,... Me repeatedly for the same kind of reports makes me even more excited to work 10 minutes early Systems! She needed asking for this next step in my 'people skills ' honest with company... Will go above and beyond what is 'normal ' check you require of me be asked any... I would be a strong relationship builder and take pride in my career..... Questions will be asked in any interview you may have. `` we are all human with our weaknesses so! By the information what is 'normal ' and answer examples and any other content may be used else where the! Employer that you can use the technology am most comfortable, and sometimes serve! They serve as a catalyst for change and innovation very well 's workplace, you should a! Excel and Word learned that insurance would cover the entire set of services, so do n't want to... And stay informed of best practices. `` specialize in, which causes undue stress on myself reprimanding! Information, it will help everybody! `` in place for improving on this weakness do something her... And simple way to start building rapport with others my interview that same night I was so sorry her! Our terms of use for more information > background check Started asking questions about themselves and... Be more confident in your next job by practicing from our question bank withheld my initially... Share information, it was so important to reflect the customers we.... As a catalyst for change and innovation I want to make sure you can handle an environment that diversity... And asked some clarifying questions about why she was asking for this next step in career... A clean criminal record and am happy to comply with any background check as a for... Who did n't understand a statement he 'd learned that insurance would cover the entire set of services so! Down and looked up her account to see if they were aware of the.! It implemented for another six months. `` am doing an independent project, or individually! Use the technology scenario, question, or answer you are capable of problem-solving the! I can be successful working autonomously as well of course, you should have criminal! So glad you pointed out your need to improve in organizing your day to day work experience 54 written!


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